Cancellation policy
Purchase Order Cancellation Policy
We get it—sometimes things change. Whether you had a change of heart or clicked "buy" a little too fast, we want to make the cancellation process as painless as possible.
1. The Cancellation Window
Because we aim to get your orders out the door and into your hands quickly, the window for cancellation is short.
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Standard Orders: You may cancel your order within 12 hours of purchase or until the order has been processed for shipping—whichever comes first.
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Rapid Fulfillment: If your order has already reached the "Shipped" status, we can no longer cancel it. In this case, you will need to follow our [Returns Policy] once the item arrives.
2. How to Cancel
To request a cancellation, please contact us immediately through one of the following:
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Email: Send an email to support@aion.com with the subject line "URGENT: Order Cancellation - [Your Order Number]".
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Account Portal: Log in to your Aion account, navigate to "Order History," and if the "Cancel Order" button is still active, you can click it to process the request automatically.
3. Refunds for Cancelled Orders
Once your cancellation is confirmed:
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A full refund will be issued to your original payment method.
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You will receive a confirmation email once the refund has been processed.
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Please note: It usually takes 3–7 business days for the funds to reflect in your account, depending on your financial institution.
4. Custom or Personalized Orders
For any items that are custom-made or personalized, cancellations must be made within 2 hours of purchase. Once production has begun, we are unable to cancel these orders or offer a refund.
5. Partial Cancellations
Need to remove just one item from a larger haul? No problem. Follow the same steps above. We will adjust the total and refund the difference for the removed item, provided it hasn't shipped yet.