Shipping policy

Shipping Policy

At Aion, we believe the only thing you should be waiting for is the excitement of unboxing your order—not a surprise bill at checkout. That’s why we keep things simple: Shipping is on us.

1. Shipping Costs

  • Standard Shipping: Always Free.

  • No Minimums: Whether you’re buying one small item or a full haul, the shipping cost is $0.00.

2. Processing Times

Before we ship, we need a moment to get everything perfect.

  • All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or major holidays.

  • If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

3. Delivery Estimates

Once your order leaves our hands, the estimated arrival time depends on your location:

  • Domestic (Standard): 3–7 business days.

  • International: 10–20 business days (depending on customs clearance).

Please note: Delivery delays can occasionally occur due to weather, carrier issues, or peak seasonal volumes.

4. Shipment Confirmation & Tracking

You’ll receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can follow your package’s journey every step of the way.

5. Customs, Duties, and Taxes

Aion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Addresses & Undeliverable Packages

Double-check that shipping address! Aion is not responsible for orders delivered to an incorrect address provided by the buyer. If a package is returned to us as undeliverable, we will reach out to you to arrange a redelivery (which may incur a small handling fee).

7. Damaged or Lost Items

If your order arrives damaged, please save all packaging materials and damaged goods, then contact our support team at contact@aionshoes.com immediately. We will work with the carrier to file a claim and ensure you get a replacement as quickly as possible.