Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, visit our Returns Portal. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@aionshoes.com. 

Free Returns 

We offer customers the option to add Free Returns at checkout for a small upfront fee, which covers the cost of return shipping, so there are no additional label fees when you send an item back.

• Free Returns cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
• Return coverage cannot be added to an order after it has been placed. - If Free Returns was not selected at checkout, you are responsible for the cost of return shipping.
• Free Returns is available on U.S. orders only. We do not accept returns on international shipping.

Damages and issues 

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, start a return through our Returns Portal and select the appropriate reason so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If Free Returns was not added at checkout, the cost of return shipping will be deducted from your refund.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at contact@aionshoes.com.